Shipping & delivery.

Order processing

Orders are normally prepared within 2–5 business days, excluding weekends and public holidays. Processing may take longer during promotions, unusually high order volume, inventory verification or address review. An order confirmation means we received your order; it does not mean the order has shipped.

Shipping charges and delivery estimates

Available shipping methods, charges and estimated transit times are shown at checkout when applicable. Estimates begin after the carrier accepts the parcel and are not guaranteed arrival dates. Severe weather, carrier disruptions, customs review, regional service limitations and other events outside our reasonable control can affect delivery.

If we cannot ship within the timeframe promised at checkout, we will provide an updated estimate or other options as required by applicable law.

Tracking and split shipments

Tracking information is emailed when available. A label may be created before the carrier performs its first scan, so allow up to 48 hours for the tracking page to update. An order containing multiple products may arrive in more than one parcel; each available tracking number will be provided separately.

Address accuracy and changes

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We will try to help, but changes cannot be guaranteed after processing or shipment begins. Additional carrier charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

International orders, duties and taxes

Availability varies by destination. Unless checkout states otherwise, the recipient may be responsible for import duties, taxes, brokerage fees or customs charges assessed by the destination country. Customs processing can extend delivery time. Refusal to pay required import charges may result in return or disposal by the carrier.

Delayed, lost, missing or damaged parcels

If tracking is delayed, first confirm the address and check with household members, neighbors, building staff and the carrier. If the parcel remains missing or has stopped moving beyond the expected window, email support@cumya.com with the order number.

For an item that arrives damaged, incomplete or incorrect, contact us within 7 days of delivery and retain all packaging. Include photos of the item, packaging and shipping label so we can review the case with the carrier or fulfillment partner.