Returns & refunds.
Eligibility, return steps, damaged items and refund timing.
30-day return request window
Contact us within 30 days after delivery to request a return. A return is not approved until Cumya provides return instructions. Products sent without authorization may be delayed, refused or returned to the sender.
Return eligibility
Unless an item is defective, damaged or incorrect, it must be unused, unassembled, unwashed and in resalable condition with all parts, manuals, labels and original packaging. Proof of purchase is required.
The following generally cannot be returned where permitted by law:
- Items damaged through improper assembly, installation, modification, misuse or normal wear.
- Products missing parts, packaging or accessories after delivery.
- Gift cards, clearance items marked final sale and personalized goods.
- Items returned after the stated window without prior written approval.
How to start a return
Email support@cumya.com with the order number, item name, reason for return and clear photos showing the product and packaging. If approved, we will provide the return address and available instructions. Do not send returns to an address shown on the original parcel unless we specifically confirm it.
For preference-based returns, return shipping is generally the customer's responsibility. Original shipping charges are non-refundable unless required by law. If we confirm that an item was damaged, defective or incorrect, we will provide an appropriate remedy and return instructions.
Damaged, defective, incomplete or incorrect items
Inspect the order promptly and contact us within 7 days of delivery. Keep the product and all packaging while we review the claim. Depending on the circumstances and applicable law, the remedy may include replacement parts, a replacement product, store credit or a refund.
Exchanges
Direct exchanges are not always available. When an exchange cannot be processed, the original item must follow the return process and a new order can be placed separately. Inventory is not reserved while a return is in transit.
Inspection and refund timing
We will notify you after an authorized return is received and inspected. Approved refunds are issued to the original payment method, normally within 5–10 business days after approval. Banks and payment providers may require additional posting time. If more than 15 business days have passed after refund approval, contact us.